Rapid Growth Fuels New Hires and New Customer Support Department
2011 has been a very busy year for MaxHire. In March we brought on 9 new employees to fill roles in all our existing departments and to create new departments. The focus of this hiring wave was to ensure that our all customers experienced the same level of service that they were used to as the company continued to grow and deal with an increasing number of prospective and existing clients.
As part of this initiative, we created a new Customer Support Department with two Customer Support Specialist positions. Then in April, we implemented a new policy so that anyone who called our offices, during our hours of operation, would speak to a live person, right away.
“We understand that our high level of customer service makes us stand out from the competition and it’s important to us to maintain the customer service standards our clients have always enjoyed as we go through this period of growth,” said Kim Tyls, Director of Administration and Operations.
With our new process, when you call into the MaxHire offices, you will reach either one of our Customer Support Specialists, Pamm Fournier or Jezebel Pimentel, who will then help you get connected with the appropriate sales representative, if you are interested in purchasing our recruiting software or will try to put you through to a Support Technician if you are a customer and require assistance with MaxHire. In the event that our Support Techs are unable to take the call immediately, Pamm or Jezebel would be happy to create a support ticket while you are on the phone and ensure that your issue goes right into the support queue.
As always, all support tickets will be responded to within 1 hour and our hours of operation are Monday to Friday, 6am – 6pm.
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